Frequently Asked Questions

How much is shipping?

Shipping options and rates are calculated at checkout based on the products in your order, your delivery address, and the available fulfillment service.

Can items in one order arrive separately?

Yes. Some products are fulfilled by different partners, so a multi-item order may arrive in more than one package and on different days.

Will I receive tracking?

When tracking is available, it will be sent after the applicable item ships. Split shipments may have separate tracking numbers.

What is the return window?

Eligible return requests can be started within 30 days of delivery. Under our current supplier return policy there is no return-label fee and no restocking fee.

Can I cancel an order?

Cancellation requests are reviewed manually. Fulfillment can begin soon after an order is placed, so cancellation is not guaranteed once an order has entered processing or shipped.