Shipping & Returns

Shipping

Shipping options and rates are shown at checkout based on the products in your order, your delivery address, and the services available from our fulfillment partners.

Available supplier shipping rates are shown for the United States, Canada, and supported international destinations.

Split shipments

Some products are fulfilled by different partners. If your order contains items from more than one fulfillment partner, items may ship separately and arrive on different days. You may receive more than one tracking number.

Delivery timing

Processing and delivery times vary by product, fulfillment partner, shipping method, and destination. Any delivery estimate shown at checkout or in tracking information is an estimate rather than a guarantee.

Tracking

When tracking is available, tracking details will be sent after the applicable item ships. Split shipments may have separate tracking details.

Returns & Refunds

Eligible return requests can be started within 30 days of delivery.

Return labels and fees

Under our current supplier return policy, there is no return-label fee and no restocking fee. After an eligible return is approved, a return label is created within 2 days.

How to start a return

Contact us through the Contact page within the 30-day return window and include your order number and the item you would like to return. We will review the request and provide the next steps.

Cancellations

Cancellation requests are reviewed manually. Because fulfillment can begin soon after an order is placed, cancellation is not guaranteed once an order has entered processing or shipped.

Refunds

Once an approved return is processed, the customer refund is issued automatically to the original payment method. Your bank or card provider may need additional time to post the refund.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging so we can review the issue.